Thank you for your interest in staying with us during your time in Provo. We are meticulous and clean, and we pride ourselves in providing outstanding accommodations in our guest apartments.

VISITING AGREEMENT DETAILS

NOTE: POLICIES MAY CHANGE WITHOUT NOTICE. YOU WILL HAVE THE OPPORTUNITY TO AGREE TO THE CURRENT POLICIES WHEN BOOKING.

DEPOSITS
Upon booking, a $200 deposit will be charged to your card for each suite booked. The full balance is due 2 weeks before your stay and may be paid by credit card, check or cash. Unless you have mailed a check, approximately 2 weeks before your check-in date, your credit card will be charged the full amount of your stay. If you extend your stay while currently residing, your card will be charged the balance.

Rates/policies are subject to change and vary during high impact periods and special requests. By booking, you are locking in your rates.

CANCELLATIONS
Please read our cancellation policy carefully. There are no exceptions.
Cancel more than 30 days before a reservation = Full refund MINUS $200 fee
Cancel 14-30 days before a reservation = Full refund MINUS 1/2 of your TOTAL rate or $200-- whichever is greater.
Cancel within 14 days of reservation = NO REFUND unless the room is re-rented. If we can rebook your suite(s), a full or partial refund will be made less a $100 processing fee.
-Cancellations MUST be submitted via email to cancellations @ aspenwoodmanor.com. Phone requests are not accepted.
-A 120 day cancellation notice is required on whole house bookings (less a $800 or 25% fee-whichever is greater).
PLEASE NOTE: We reserve the right to cancel a reservation at any time for any reason.

FACILITY POLICIES
USE OF PREMISES - The premises shall be used and occupied by Guest exclusively as a private single/family residence, and neither the premises nor any part thereof shall be used at any time during the term of this lease by Guest for the purpose of carrying on any business, profession, or trade of any kind, or for any purpose other than as a private residence.
VISITORS - Any persons not named within this contract who occupies the dwelling for longer than 8 hours need to have verbal and/or written permission from the management. Additional person charges will apply for guests staying overnight. Beds are prepared according to the number of guests registered. If you registered 2 guests and require 2 separate beds, please notify us.
CHILDREN - Children are welcome in select units. Please call to make arrangements.
PETS - No animals of any kind will be allowed on or in the premises. Failure to comply will result in a $200 fine.
FURNISHINGS - Guest agrees not to modify or move any furnishings. When cleaning is done, moved items may be mistakenly thought to be stolen, and the Guest will be charged for their replacement. Guest will be charged for damaged items and linens.
APPLIANCES - Guests agree to NEVER leave an appliance running while not at home. If damages occur while Guest is away, Guest will be responsible for all repairs and clean up costs. Examples of this include oven fires, washer leaks, dryer fires, etc.
SMOKING - This is a smoke-free, and drug-free property. Smoking inside will result in a $350 cleaning fee. This includes hallways and laundry room.
HOUSEKEEPING - Linen service is provided weekly. We reserve the right to come in the suite during reasonable hours for maintenance and service.
QUIET HOURS - Please enter and exit quietly and observe quiet hours from 10pm to 8am.